FAQ
Ever thought about…?
Cost Benefits
Your accountant can classify the low monthly operating fee instead of depreciating an in-house system over 5 years.
No. As a matter of fact you will actually save more than your conventional system because the only hardware you actually need is a phone. What this actually means is a considerably lower cost when compared to the older system of having all the equipment setup at your business. So you can say goodbye to the racks, cards, additional cabling and mainly installation manpower costs. Also the amount of dedicated space required to place and maintain this equipment is also considerably reduced which directly relates to savings.
No, if you are working with different branches or at scattered locations, you can actually pool your VoIP line resources without being restricted by costly dedicated lines at each place of business.
A VoIP system eliminates all confusing fees and taxes usually charged on your ordinary phone bill.
On the contrary, it actually a more enjoyable experience. All you need to do is add a new phone and you are good to go. While the conventional system required additional cabling, circuit cards, card cabinets and labor to setup all this, not forgetting the cost of the telephone also. A hosted PBX system eliminates all these costs and saves you a considerable amount of time.
Yes, because using the technology systems your long distance long distance calls are bundled into your cloud PBX system. Using this system will help you predict a more predictable costs when compared to the older system where the costs of long distance calls fluctuated based on your durations. Also using the new system all your international and toll free calls will be tracked and billed separately.
Operational Benefits
Telecommuter can be set-up as easily as taking a phone home and plugging it into a cable or DSL modem. Traditional telephone systems can require a special IP card and other special routing equipment to make this possible.
Your hosted server provides Automatic Call Distribution (ACD), and you determine how the call flow is directed.
It is far easier to connect users in multiple locations into a seamless voice system with a hosted cloud PBX system than with a telephone system. A hosted PBX system works well across town as easily as it does across the nation and even across the world.
Small businesses can use Direct Inward Dial (DID) numbers at a lower price point than paying for a PRI circuit. 10-digit DID telephone numbers can be assigned to any extension allowing a customer to call a department or individual directly, bypassing a receptionist.
Call us, in most cases we can resolve the issue remotely and quickly.
Yes, one can send and receive faxes simultaneously.
Your call capacity is much more flexible using a VoIP server. The number of simultaneous calls is only limited by the amount of available internet bandwidth and the number of telephones you have. With a conventional telephone system your calling capacity is restricted to the number of subscriber lines you have purchased from your Local Exchange Carrier (LEC).
Yes indeed, Faxes received electronically in the email can be effortlessly sorted and redistributed in email form.
We suggest you keep your fax line and it would work more efficiently for you. While regular Fax lines only lets you receive one fax at a time, many hosted PBX services terminate faxes electronically allowing for multiple faxes to be received simultaneously.
Service Benefits
Certainly not. In the event of any issues with your Hosted PBX, WE know about it immediately and correct it quickly. With traditional telephone systems, YOU discover a problem and then must initiate the repair process with the phone company.
Inclement weather in some parts of the country can keep employees from reaching the office and answering phones. Your Mobile PBX feature automatically processes calls in any weather when someone is away from the office. Further, your Hosted VoIP server can redirect calls to any 10-digit number with a simple phone call.
Most of the time, you won’t need us to come out. Once we’ve shown you how your phones work, you can move phones around within your office. Because your phones contain the programming features within the hardware, they’ll work at home or on the road as if you are in the office. We call this one of the “way cool” advantages of a VoIP PBX.
Fire, hurricane, tornado or an extended power outage can destroy your telephone system and stop your office from processing calls. Our PBX servers can be programmed to re-route calls automatically if your equipment loses contact with your office. Regardless, auto attendants, voicemail boxes and call forwarding will still process calls from the provider’s Point of Presence (POP).
Remotely, mostly. While telephone systems frequently require on-site visits from the vendor’s technicians for routine repair, hosted PBX customers may never see a technician from their provider. Generally, Hosted PBX services provide quicker response time to service issues since they do not have to dispatch a technician to their customer’s office.
Service Benefits
Businesses can relocate without ever having to change their telephone number. This can be across town or into another state.
Of course. With your VoIP-based system obtaining, managing and reporting toll-free numbers, it is cost effective and simple.
Easily. When your consultant, field rep or telecommuter has one of your VoIP phones, they become an extension of your home office. It’s as if they are down the hall. You can even page their extension.
Absolutely. Hosted PBX services can provide your customers with published telephone numbers in market areas where you do not have a physical presence. Companies can now test new market areas and provide the feel of a local presence with minimal investment.